Shipping and Return Policy

After placing your order on line, you will receive an e-mail with information regarding your spa cover order. It will have all the measurements, color selection and will show the total price of your cover. Please notify us within 48 hours if everything is correct or if you wish to make any changes. Your cover will not go into production until we have a written confirmation via an email reply.

All spa covers are custom made to your specifications. You can cancel or change your order within two business days after you place it. After 48 hours, a 15% cancellation fee will apply. Once production begins no changes or cancellations are allowed. Call 800-SPA-COVER.

Please call for an ETA. Delivery and shipping times will vary depending on your location, weather and holidays. Most spa covers are shipped by common carrier to commercial or home addresses within the 48 contiguous United States. Spa covers in the greater Sacramento area are delivered by local delivery truck or available for will-call.

It is important that you give us a daytime phone number so the transportation company can contact you for delivery arrangements.

You should be present at time of delivery to inspect the exterior of the box and note any damage you may see on the delivery receipt. If you can’t be at home, let the transportation company know when they call for shipping arrangements. They may ask you to leave a signed note on your front door authorizing them to leave the cover. The transportation company is only responsible for deliveries to your front door!

Sometimes a spa cover may be damaged during shipment. If you see any visual damage to the box during delivery, inspect contents and if you are certain that the cover is damaged, you may refuse shipment. Your cover is fully insured against any freight damage and if you notice any hidden damage after opening the cover, you must notify us within 48 hours of receiving the cover. Call 800-SPA-COVER for damage claim instructions.

To return a cover that has been freight damaged, has any defect in material or workmanship which are outlined in our warranty, or has been manufactured not to your specifications, you MUST email us within 48 hours of receiving your cover, with complete RGA Form information below. We can not accept returns for any other reason.

REQUIRED INFO:

Name
Address
City
State
Zip Code
Daytime Phone Number
Date of purchase
Reason for return